At TshirtByDesign, we strive to provide our customers with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department.
Refunds are accepted up to 28 days after the items being delivered to you. All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User. Determination of defect is at the sole discretion of TshirtByDesign. Users may be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion.
Refunds or reprint will be evaluated on a case-by-case basis and any refund/reprint shall be determined by TshirtByDesign in its sole discretion. Under absolutely no circumstance will postage be refunded for any reason once it has been physically applied to an item ordered, regardless if it is yet to be mailed or not. If a custom order is cancelled after approval there will be a 25% restocking fee deducted from the price of the product.